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Can't find the user in the "list"

Some users won’t appear in target‑based widgets, slides, or reports if they don’t have a target on that metric, even if they have logged reports.

Written by Hanne Herseth
Updated over 2 months ago

Lets say you are looking at Target Progression like the one below. You are trying to find "Erin" in this list but cannot:
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1. Check the Target Progression widget

You are looking at Target Progression and can’t find Erin in the list of users:

If a user is missing here, it usually means they have no target set for this metric/period.

2. Confirm that the user has reports

First, make sure the user is actually logging activity on this metric.

  1. Go to Reports.

  2. Filter by the correct Activity type, Period, and User (for example, Erin).

You can see that Erin has several reports:

So the problem is not reporting; it’s the missing target.

3. Check if the user has a target

  1. Go to Manage → Targets.

  2. Stay on the User tab.

  3. Filter by Period, Team, and Type (e.g. 1. Sales KPI).

Erin is listed, but Value / Quantity / Provision may be 0, meaning she has no target yet:

4. Add a target for the user

  1. In the Targets page, click Add targets.

  2. Select:

    • Period (e.g. May 2025)

    • User (e.g. Erin Adams)

    • Type (e.g. 1. Sales KPI)

    • Activity (or leave as All if the target is for the whole metric)

  3. Enter the target in the correct field:

    • Value if your metric/widget uses value

    • Quantity if it uses quantity

    • Provision if it uses provision

    (Make sure you add the target to the same field that the metric and widget are using.)

  4. Click Add targets to save.

Now that Erin has a target on this activity type, she will appear in Target Progression and other target‑based slides/widgets for that period.

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