SalesScreen

Role Company Admin or Screen Admin

Prerequisites / who this applies to

Screens are enabled for your organization

You have access to Manage → Screens

- Screens are enabled for your organization
- You have access to Manage → Screens

___________________________________________________________

Click Manage in the bottom-left corner of SalesScreen.

Under Company, click Screens.

1. Click Manage in the bottom-left corner of SalesScreen.
2. Under Company, click Screens.

On the Screens page, find the screen you want to refresh.

Click the Reload icon on that screen row.

1. On the Screens page, find the screen you want to refresh.
2. Click the Reload icon on that screen row.

If you want to refresh every connected screen, click Reload All Screens.

Wait a few moments for the connected screens to refresh.

1. If you want to refresh every connected screen, click Reload All Screens.
2. Wait a few moments for the connected screens to refresh.

The selected screen reloads and pulls the latest screen configuration, playlists, slides and data. If you changed a playlist, slide, theme, or screen setting, the update should appear after the reload.

The screen doesn’t update after reload Wait a minute and reload again. If it still doesn’t update, check that the screen is online and connected to the correct account.

I don’t see the Reload icon or Reload All Screens button You may not have Company Admin or Screen Admin access. Ask an admin to check your permissions.

The screen shows as offline Check the device running the screen. Make sure it has internet connection and that the SalesScreen screen app/page is still open.

The wrong content is showing after reload Check which playlist is assigned to the screen and confirm that the correct slides are included in that playlist.

<a href="https://How%20do%20I%20create%20a%20new%20slide%20for%20my%20TV%20screens%20in%20SalesScreen?" rel="nofollow noopener noreferrer" target="_blank">How do I create a new screen slide?</a>

<a href="https://help.salesscreen.wiki/en/articles/16373-how-can-i-edit-a-slide" rel="nofollow noopener noreferrer" target="_blank">How do I edit a slide?</a>

<a href="https://help.salesscreen.wiki/en/articles/15692-how-do-i-assign-a-playlist-to-a-screen" rel="nofollow noopener noreferrer" target="_blank">How do I assign a playlist to a screen?</a>

- <a href="https://How%20do%20I%20create%20a%20new%20slide%20for%20my%20TV%20screens%20in%20SalesScreen?" rel="nofollow noopener noreferrer" target="_blank">How do I create a new screen slide?</a>
- <a href="https://help.salesscreen.wiki/en/articles/16373-how-can-i-edit-a-slide" rel="nofollow noopener noreferrer" target="_blank">How do I edit a slide?</a>
- <a href="https://help.salesscreen.wiki/en/articles/15692-how-do-i-assign-a-playlist-to-a-screen" rel="nofollow noopener noreferrer" target="_blank">How do I assign a playlist to a screen?</a>

Reload a screen to apply recent configuration changes and refresh the data being shown.

How can I reload a screen?

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How can I reload a screen?

Step-by-step instructions

Step 1 – Open Screens

Step 2 – Reload one screen

Step 3 – Reload all screens

What happens next

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