Role: Company Admin or Screen Admin, plus physical access to the device
Plan: All plans
Prerequisites
The screen is created and has at least one playlist with slides connected
You can access the device running the screen (remote/keyboard as needed)
Why this happens
Most common causes of a blank, white or frozen screen:
Using a Smart TV built-in browser, which is unreliable (frequent cause of white screen after 30–60 seconds)
The TV app / browser needs updating
The cache needs clearing
The connection dropped and the screen needs reconnecting
No playlist/slides are connected (screen loads but shows nothing)
Step-by-step
Step 1 – Check what's running the screen. If you are using the Smart TV's built-in browser, for example by opening tv.salesscreen.com directly on a Samsung, LG or Tizen TV, this is the most common cause of blank, white or frozen screens. Switch to a dedicated device, such as Google TV Streamer (recommended) or Chromecast with Google TV.
Step 2 – Update the app / browser. Update the SalesScreen TV app to the latest version, or update the browser/device. On a Chromebox: uninstall the app (right-click → Uninstall), open Chrome, go to tv.salesscreen.com, and reinstall via the install icon in the address bar.
Step 3 – Clear the cache. On Google TV / Streamer: press Up on the remote during the slideshow → Clear cache. On a browser-based setup: hard-refresh the page.
Step 4 – Reconnect the screen. On the device, open the SalesScreen TV app to get a fresh 4-digit code. Then, in SalesScreen, go to Screens → Screens, select the screen, click Disconnect this screen, then Connect this screen, and enter the new code.
Step 5 – Confirm a playlist is connected. If the screen loads but shows a blank slideshow (no error), it may have no content. Go to Screens → Playlists and make sure a playlist with slides is assigned to that screen.
Step 6 – Restart the device. Unplug the device, wait a few seconds, plug it back in, and let the app reopen.
What if this doesn't work?
White screen after 30–60 seconds on a Smart TV. This is usually caused by Smart TV browser limitations. Switch to a dedicated device, such as Google TV Streamer.
Screen is stuck on a logo / won't start. After updates, startup can take longer — wait a minute. If still stuck, unplug the device, wait, and plug back in.
It works, then freezes repeatedly. This is likely caused by an unstable network or an ageing device, such as an older Chromecast. Try a wired connection or move to a Google TV Streamer.
Still blank after all steps. Contact SalesScreen Support with: the device type/model, the screen name, and whether you see a blank screen, an error, or an empty slideshow.