Overview
A YouTube celebration is a short clip from a YouTube video that plays when a user is celebrated in SalesScreen. This article explains how YouTube celebrations work, what users and companies control, and what to do when a celebration will not load or save. It is for SalesScreen admins, managers, IT users and superusers who help users with celebrations.
Who can do this?
Action | Who |
Choose the YouTube video and start time | The individual user |
Set how long the celebration plays | Your company, not the individual user |
Set the celebration for a user who cannot access YouTube | SalesScreen Support |
Requirements
Access to the Celebrations page
The YouTube link you want to use
The point in the video where the celebration should start
A network where YouTube is not blocked
If you are on a company VPN or office network, YouTube may be blocked even if SalesScreen itself works.
When this matters
The celebration song will not load.
A user cannot change or save their celebration.
A user works on a VPN or company network that blocks YouTube.
The celebration plays shorter than expected.
A user cannot add a celebration for a specific activity type.
How it works
SalesScreen loads the celebration video from YouTube. If YouTube is blocked by your network, VPN, or firewall, the celebration may not load, preview, or save.
YouTube link: The video the user wants to use.
Start time: The point in the video where the celebration begins.
Duration: How long the celebration plays. The duration is set by your company. The default is 10 seconds. Some companies use 15 seconds for some celebrations.
Celebration types: A user can use a YouTube video, or the SalesScreen Animation + Soundtrack option, which appears further down in the celebration setup window. Use the SalesScreen Animation + Soundtrack option if you do not want to use a YouTube video.
Activity-type celebrations: Some existing celebrations are connected to a specific activity type. Existing activity-type celebrations can still be edited. New activity-type celebrations cannot be added.
Configuration or setup
Open SalesScreen.
Go to the Celebrations page.
Open your existing celebration, or create a new one.
Choose the YouTube celebration option.
Paste the YouTube link.
Set the start time. For example, to start 35 seconds into the video, use 0:35.
Save the celebration.
If the video does not load, follow the steps under "What if this doesn't work?" below.
Expected result
The correct video and start time are saved on the celebration.
The celebration plays from the selected start time for the duration set by your company.
If needed, refresh the page and open the celebration again to check that the correct video and start time are saved.
Technical details
3.2.1 Data, fields or objects
Field / object | Type | Description | Required |
YouTube link | URL | The YouTube video used for the celebration | Yes |
Start time | Time in video, for example 0:35 | Where in the video the celebration begins | Yes |
Duration | Seconds | How long the celebration plays. Set by your company | Set by company |
Celebration type | Option | YouTube video, or SalesScreen Animation + Soundtrack | Yes |
3.2.2 Configuration parameters
Setting | Where to configure it | Default | Notes |
YouTube link and start time | Celebrations page | None | Set by the user. SalesScreen Support can set it for you if YouTube is blocked. |
Duration | Set by your company | 10 seconds | Some companies use 15 seconds for some celebrations. |
3.2.3 Limits and behaviour
Area | Behaviour |
Network access | YouTube must be reachable to load, preview, or save a YouTube celebration. |
Company blocks YouTube | You may not be able to set or change a YouTube celebration from that network. |
Duration | Controlled by your company. Users do not choose how many seconds the celebration plays. |
Activity-type celebrations | Existing ones can be edited. New ones cannot be added. |
3.2.4 Error codes and typical issues
Error or symptom | Likely cause | How to fix it |
The celebration song will not load | Your network, VPN, or firewall may be blocking YouTube | Open YouTube in the same browser. If YouTube does not load, switch to a network where YouTube is allowed and try again. |
I cannot change or save my celebration | YouTube is blocked on your network | Try again from a network where YouTube is not blocked, or send the YouTube link and start time to SalesScreen Support. |
The celebration plays shorter than expected | The duration is controlled by your company (10 seconds by default, 15 seconds for some celebrations) | Contact SalesScreen Support. |
I cannot add a celebration for a specific activity type | New activity-type celebrations cannot be added | Edit your main celebration instead. |
I tried several browsers, but I still cannot choose a video | Not confirmed | Send the YouTube link and start time to SalesScreen Support. Include which browsers you tried and whether you use a VPN or company network. |
What if this doesn't work?
Open YouTube in the same browser and on the same network. If YouTube does not load, your network, VPN, or firewall is likely blocking it.
Disconnect from your VPN, switch to a network where YouTube is allowed, or use a device that can access YouTube.
Check that the link opens in your browser and the video starts correctly on YouTube.
Check that the start time is within the length of the video.
Save the celebration, refresh the page, and check that the correct video and start time are saved.
If the issue is still not resolved, contact SalesScreen Support. SalesScreen Support can help set the celebration for you. Include:
Company name
Your name and email in SalesScreen
The YouTube link you want to use
The start time, for example 0:35
Whether you use a VPN or company network that blocks YouTube
Browser used
Browsers already tried
A screenshot of the issue