Skip to main content

Why are celebrations not showing on my TV screen?

If celebrations don’t appear on your TV screen, it is usually because of the activity type settings, the screen configuration, the user’s privacy settings, or the data coming from an integration.

Written by Kristoffer Øseth

Prerequisites
You must be an admin to change activity types, screen settings and integrations; checking a user’s privacy settings requires access to their profile.

Step‑by‑step instructions

Follow these checks in order.

1. Check the activity type settings

  1. In the left‑hand sidebar, click Manage → Activity Types.

  2. Select the activity type you are reporting on (for example, Car Insurance).

  3. Go to the Notifications tab.

  4. Make sure:

    • Show popup on screen is enabled.

    • Play sound is enabled if you want sound.

    • A Duration is selected.

This is useful if you only want some activity types to trigger celebrations.

2. Check the screen settings

2. Check the screen settings

  1. In the left‑hand sidebar, click Screens and stay on the Screens tab.

  2. Click the screen you are using (for example, Screen-1).

  3. In the panel on the right, look under Show celebration popup for and check that:

    • It is set to All, or

    • If it is filtered by teams, your team is included.

If the screen is restricted to other teams, your celebrations will not appear.

3. Check if the user is hidden from screen

A user can choose to hide their celebrations from screens in their privacy settings.

  1. 3. Check if the user is hidden from screen

    1. Open the user’s Profile and go to the Privacy tab.

    2. Under Reports, find Hide From Screen.

    3. Make sure this toggle is off if you want this user’s celebrations to show on TV screens.

    Users who hide from screen will never trigger on‑screen celebrations, even if everything else is correct.

4. Check the integration date field (for imported reports)

  1. If reports are imported from another system (via integration or API), review the integration setup:

    • Avoid manually setting the Date field in the payload unless you know exactly why.

    • If the date is in the future or too far in the past, SalesScreen will not treat it as a live report and no celebration is triggered.

  2. Let SalesScreen set the date to NOW when the report is received to ensure real‑time celebrations.

5. Check reports with value 0

  1. If the reported value is 0, celebrations may not trigger by default.

  2. If your use case requires celebrations for zero‑value reports, contact SalesScreen Support and ask to enable celebrations for 0‑value reports on your account.

6. Check if the celebration video plays correctly

  1. If the celebration frame appears on screen but the YouTube video does not play:

    • The video might have been removed from YouTube → choose a different YouTube celebration in SalesScreen.

    • Your company network might be blocking YouTube → ask your IT team to allow YouTube, or switch to SalesScreen‑generated celebrations only (no YouTube).

What if this still doesn’t work?

  • Everything looks correct, but no celebration appears at all

    • Collect a few clear examples:

      • User

      • Activity type

      • Time of report (with timezone)

    • Send this information to SalesScreen Support, and mention that you have already checked:

      • Activity type notifications

      • Screen settings

      • User privacy

      • Integration date field

      • 0‑value behavior

      • Celebration video source

This will help support quickly pinpoint what’s blocking celebrations in your specific setup.

Related articles

Did this answer your question?