Role
Admin (for creating and managing feeds)
All users (for viewing feeds)
Plan
All standard SalesScreen plans (feeds are part of the core product)
Prerequisites
You are an admin in SalesScreen to create and manage feeds
Teams are correctly set up and users are assigned to the right team(s)
Understanding the two feed types
1. Default feed
Every SalesScreen account has exactly one Default feed.
All users can access it, regardless of their role (admin, supporter, regular user).
Many companies use only this feed and share the same content with everyone.
2. Team‑specific feeds
These are additional feeds you create and assign to specific teams.
They are useful when you have many users and want to:
Limit which content certain groups can see
Make sure users see content that is relevant for their team
Team‑specific feeds are great for driving local engagement, interaction, and recognition.
What users see when they open SalesScreen
If a user’s team is assigned to a team‑specific feed
That team‑specific feed becomes their default view when they open SalesScreen.
They can still switch to the Default feed using the feed picker in the upper‑right corner of the feed.
If a user’s team is not assigned to any team‑specific feed, or the user doesn’t belong to a team
They will see the Default feed when they open SalesScreen.
What if this doesn’t work?
Users say they only see the Default feed, not the team feed
Check that their team is assigned to the team‑specific feed.
Confirm that the users are added to the correct team under your team settings.
Users are seeing content they shouldn’t see
Review which teams are assigned to each feed and remove teams that shouldn’t have access.
Consider moving sensitive or very local updates to a separate team‑specific feed.
Users can’t find the Default feed anymore
Ask them to open the feed picker in the upper‑right corner of the feed and select Default feed from the list.
