Role
Company Admin, Reward Admin or Manager with access to Rewards
Plan
Pro and Enterprise (Rewards / Coins enabled)
Prerequisites
Rewards and Coins are enabled in your environment
You can open Rewards in the left‑hand menu
Step 1 – Open the Rewards module
Click Rewards in the left‑hand navigation menu.
This opens the Reward Shop management view, where you see all current rewards and their status.
Step 2 – Create a new reward
Click + New reward in the top‑right corner.
A new reward setup page opens.
Choose one of:
Suggested reward – pick from recommended examples and adjust.
Custom reward – create your own reward from scratch.
If your company uses Tango Card, you can also connect digital gift cards so fulfillment is automated when the reward is redeemed.
Step 3 – Add reward details
Basic information
Image
Choose one of the pre‑populated images or upload your own. This is what users see in the Reward Shop.Title
The name of the reward as it appears to users.Description
Short text under the title/image explaining what the reward is
(e.g. “Company hoodie with logo, shipped to your home address.”).
Visibility
Featured
Check this if you want the reward to appear in the featured area at the top of the Reward Shop (good for new or high‑impact rewards).Show on screen and Feed
Turn this on if you want a celebration to appear on TV screens and in the Feed whenever someone redeems the reward.Select category
Add the reward to a category (or create a new one), such as Company Swag, Gift Cards, Work Supplies, Experiences.
Users can filter rewards by category to quickly find what they want.
Step 4 – Set pricing and limits
Company cost
The real cost of the reward for your company (e.g. €25). Used for budget and ROI tracking.Coins
How many coins a user must spend to redeem the reward (e.g. 500 coins). This is what users see.Enable auto‑approval
On: redemptions are auto‑approved (best for low‑cost or digital rewards).
Off: an admin must manually approve each redemption.
Limit quantity
Total number of units available across the organization.
Example: set to 10 → only 10 approved redemptions; after that, the reward disappears.Purchase limit
Limits how many times one user can redeem this reward within a period.
Example: Max 2 per quarter so one person can’t use all your budget.Limit period
Date range when the reward is available (e.g. only during a quarter or a special campaign such as “Q2 Winner’s Trip”).Limit team access
Choose which team(s) can see and redeem this reward.
Useful for team‑specific or country‑specific rewards (e.g. SDR‑only rewards).
Step 5 – Add additional fields (optional)
Use Additional fields to collect extra information needed to deliver the reward, for example:
T‑shirt size
Color preference
Shipping address
You can:
Add up to three extra fields.
Choose text fields or dropdowns.
Mark fields as required.
This ensures you have everything needed to fulfill the reward without extra back‑and‑forth with the user.
Step 6 – Save and publish the reward
When you’ve filled out all relevant fields, save your changes.
The reward will appear in the Reward Shop according to the visibility, limits, team access, and time settings you configured.
What if this doesn’t work?
Users can’t see the new reward
Check Limit team access, Limit period, and Limit quantity.
Make sure they belong to an allowed team and the reward is currently active and not sold out.
Redemptions aren’t auto‑approved as expected
Confirm that Enable auto‑approval is turned on for that reward.
If still not working, check for any global approval rules or contact support.