SalesScreen

Emil Lindblom

Marius Ekerholt

Quick fixes for the most common issues — missing data, screens not displaying, celebrations not triggering, login problems, and error messages.

07 Troubleshooting

A blank, white, black or frozen TV screen is usually caused by the TV, the streaming device, the browser, or a slide that fails to load. Use the checks below…

Why is my SalesScreen TV screen blank, white, black or frozen?

If a SalesScreen TV screen shows old numbers, reload the screen, clear the cache on the device and check the connection. If the numbers are also old in SalesScreen in…

Why is my TV screen showing old numbers or not updating?

If your TV screen shows data, celebrations or feed activity from the wrong team, department or office, the slide or feed is most likely connected to the wrong team scope.

Why is the wrong team, department or feed showing on my screen?

There can be several reasons why sound is not playing on a screen. Use the checks below to identify and solve the most common issues.

Sound issues on screen?

If your YouTube celebration will not load, preview, or save, YouTube may be blocked by your network, VPN, or firewall: open SalesScreen on a network where YouTube is not blocked…

Why can't I load or change my YouTube celebration in SalesScreen?

ix TV screens that are blank, frozen, not updating or showing the wrong team or feed, plus problems with sound and YouTube celebrations.

Screens and celebrations

A new user usually cannot log in because the user is pending without a license, never received or used an expired login link, has a password that is too short,…

Why can't a new user log in to SalesScreen?

Access in SalesScreen is controlled by roles and privacy settings. If a user can't see or manage users, screens, dashboards, settings or other users' data, check their role, team scope,…

How do I fix common access and permission issues in SalesScreen?

A new user can be missing because the user is pending, has no team, is not mapped to the correct integration user, has no reports or targets yet, or is…

Why is a new user not showing in SalesScreen?

A user appears under the wrong team, office or region when the user's team assignment in SalesScreen is wrong. Reassign the user to the correct team, and move the user's…

Why is a user assigned to the wrong team, office or region?

A deactivated user becomes active again when an automated user source, such as Azure AD automatic import, Okta, an integration or the SalesScreen API, re-enables the user. To stop this,…

Why does a deactivated user keep coming back?

In almost all cases, you should deactivate a user rather than delete them. Deactivating removes the user's access while keeping their historical results in SalesScreen. If you need to remove…

Should I delete or deactivate a user in SalesScreen?

olve problems with users who can’t log in, aren’t showing, are on the wrong team or keep coming back after deactivation, and with access and permissions.

Users, login and access:

Login

Status

Blog

iOS App

Android App

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.