SalesScreen

There can be several reasons why sound is not playing on a screen. Use the checks below to identify and solve the most common issues.

Sound issues on screen?

A new user may be missing because they are not mapped to the correct integration user, do not have any reports or targets yet, are excluded by dashboard or screen…

Why is a new user not showing in SalesScreen?

Access is controlled by roles. If a user can’t see or manage users, screens, dashboards, settings, or other features, check their role, team scope, and role combination.

How do I fix common access and permission issues in SalesScreen?

If your TV screen shows data, celebrations or feed activity from the wrong team, department or office, the slide or feed is most likely connected to the wrong team scope.

Why is the wrong team, department or feed showing on my screen?

If your TV screen displays old numbers or data that is not updating in real time, the issue is usually the screen device, cache or connection — not the SalesScreen…

My screen shows old numbers / is not live

If your TV shows a blank/white screen, freezes after a short time, or won't load the slideshow, the cause is usually the device or browser running the screen — use…

Blank, white or frozen screen – troubleshooting

If a user appears under the wrong team, office or region, it is almost always their team assignment in SalesScreen — review which team the user belongs to and reassign…

Why is a user assigned to the wrong team, office or region?

In almost all cases you should deactivate a user rather than delete them, because deactivating removes their access while preserving their historical data.

Should I delete or deactivate a user in SalesScreen?

A deactivated user reappears when an integration such as Azure, a CRM or the API automatically re-imports or re-enables them, so you must also remove them at the source.

Why does a deactivated user keep coming back?

A new user usually cannot log in because they are still Pending, have no available license, did not receive or used an expired invitation, or are using the wrong login…

Why can't a new user log in to SalesScreen?

Emil Lindblom

Marius Ekerholt

Quick fixes for the most common issues — missing data, screens not displaying, celebrations not triggering, login problems, and error messages.

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