SalesScreen

There can be several reasons why sound is not playing on a screen. Use the checks below to identify and solve the most common issues.

Sound issues on screen?

A new user can be missing because the user is pending, has no team, is not mapped to the correct integration user, has no reports or targets yet, or is…

Why is a new user not showing in SalesScreen?

Access in SalesScreen is controlled by roles and privacy settings. If a user can't see or manage users, screens, dashboards, settings or other users' data, check their role, team scope,…

How do I fix common access and permission issues in SalesScreen?

If your TV screen shows data, celebrations or feed activity from the wrong team, department or office, the slide or feed is most likely connected to the wrong team scope.

Why is the wrong team, department or feed showing on my screen?

If a SalesScreen TV screen shows old numbers, reload the screen, clear the cache on the device and check the connection. If the numbers are also old in SalesScreen in…

Why is my TV screen showing old numbers or not updating?

A blank, white, black or frozen TV screen is usually caused by the TV, the streaming device, the browser, or a slide that fails to load. Use the checks below…

Why is my SalesScreen TV screen blank, white, black or frozen?

A user appears under the wrong team, office or region when the user's team assignment in SalesScreen is wrong. Reassign the user to the correct team, and move the user's…

Why is a user assigned to the wrong team, office or region?

In almost all cases, you should deactivate a user rather than delete them. Deactivating removes the user's access while keeping their historical results in SalesScreen. If you need to remove…

Should I delete or deactivate a user in SalesScreen?

A deactivated user becomes active again when an automated user source, such as Azure AD automatic import, Okta, an integration or the SalesScreen API, re-enables the user. To stop this,…

Why does a deactivated user keep coming back?

A new user usually cannot log in because the user is pending without a license, never received or used an expired login link, has a password that is too short,…

Why can't a new user log in to SalesScreen?

If your YouTube celebration will not load, preview, or save, YouTube may be blocked by your network, VPN, or firewall: open SalesScreen on a network where YouTube is not blocked…

Why can't I load or change my YouTube celebration in SalesScreen?

Emil Lindblom

Marius Ekerholt

Quick fixes for the most common issues — missing data, screens not displaying, celebrations not triggering, login problems, and error messages.

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