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How to fix screen sound / YouTube video issues in Chrome
How to fix screen sound / YouTube video issues in Chrome

This article describes a solution if you have problems with sound / YouTube videos on your SalesScreen TVs.

Lars Smørås Høysæter avatar
Written by Lars Smørås Høysæter
Updated over a week ago

With the release of Chrome 70, Google introduced a new feature that would disallow auto-play of all audio on websites if there has been no user interaction with the site. 

This will unfortunately affect most of our customers (except customers with managed Chromeboxes or other managed Chrome OS devices) as screens will not play sound when a new report is pushed to your screen.

Below we have provided a solution to this problem.

Setting your Chrome flags

Step-by-step solution

  1. Connect Keyboard and Mouse to your Chrome device.

  2. Press Ctrl+w to close the app if SalesScreen is running.

  3. Open a new instance of Chrome.

  4. Type chrome://settings/content/sound into your browsers address bar.

  5. Add and to the list of domains under "Allowed to play sound"

  6. Relaunch your browser.

Another potential issue

If the frame of the celebration popup is visible but the youtube video will not play, it can sometimes be because the video was removed, or the network has blocked YouTube. In the former case, a new YouTube celebration must be selected. In the latter, your office's IT team must allow YouTube, or your team must only use SalesScreen celebrations.

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