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How do I manually assign an Achievement to a user?

To assign an achievement manually, open the Achievements page and click Manage Achievements in the top-right corner. Click the three-dots menu on the achievement, click Assign, choose who should receive it and the date, then click Assign achievement.

Written by Marius Ekerholt

Overview

Manual assignment is for fixing cases where an achievement did not unlock as expected, for example when a user met the requirement but the achievement did not trigger. The recipient gets everything a normal unlock gives: the badge, any coins linked to the achievement, progress on streaks, and a feed post.

Before you start

  • Role: Company Admin or Achievement Administrator

  • Plan: Essentials, Scale, Pro and Enterprise

  • The achievement is created and enabled. Disabled achievements cannot be assigned.

Steps

  1. In the left-hand menu, click Achievements.

  2. In the top-right corner of the Achievements page, click Manage Achievements. A side panel opens with the list of achievements.

  3. Find the achievement you want to assign.

  4. Click the three-dots menu on the achievement’s row, then click Assign. The Assign Achievement window opens.

  5. Choose who should receive the achievement. See “Choose who receives the achievement” below.

  6. Under Date, choose the date and time when the achievement should count as unlocked.

  7. (Optional) Turn on Show on screen to show the unlock as a celebration on TV screens.

  8. Click Assign achievement.

Choose who receives the achievement

Who you can select depends on the type of achievement:

  • User achievement: Under User, select one or more users.

  • Team achievement: Select the team instead of individual users.

  • Company achievement: The achievement is assigned to the whole company.

What happens next

The recipient gets the same result as a normal unlock:

  • The badge is added to their profile.

  • Any coins linked to the achievement are awarded.

  • The unlock counts towards streaks.

  • A post is published in the feed.

What if this doesn’t work?

I don’t see Manage Achievements or the three-dots menu

Only Company Admins and Achievement Administrators can assign achievements. Ask a Company Admin to check your role.

I can’t find the Manage → Achievements page

The old Manage → Achievements page has been retired. Achievements are now managed from a side panel. Open it with Manage Achievements in the top-right corner of the Achievements page.

The achievement isn’t in the list or can’t be assigned

Disabled achievements cannot be assigned. Enable the achievement first, then assign it. See “How can I enable or disable an Achievement in SalesScreen?”

Enabled achievements count towards your plan’s limit on active Goal and High-score achievements: 10 on Essentials and 60 on Scale, Pro and Enterprise. If you have reached the limit, disable another achievement first.

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