Required User Privileges: Company Admin / User Admin
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When experiencing trouble logging in SalesScreen, a user can always reset its password by himself.
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However, if your user is experiencing troubles doing this, it can be convenient for you to change the password manually.

The first step is to click on Manage at the bottom left corner of SalesScreen.

A menu will pop up, where you can proceed to click on Users under the Company headline:

You will then reach the Users Management page. In the list, identify your user and click on the Name:

Once in the Edit user pop-up window, click on Change Password:

Enter and confirm a New Password. Note that for security reasons, your password must follow certain rules to ensure that it is strong enough. Your password must:

Click on Change Password to save your new password:

You can then notify the user that his/her password has been changed.
For security reasons, we strongly recommend that the user change his password to something only he/she knows.