Role
Account Owner only (other admins can see usage but cannot buy licenses)
Plan
All plans
Prerequisites
You are logged in as an Account Owner
You can access the Subscription page in SalesScreen
If you try to add a user and there are no free licenses, SalesScreen will show you a list of Account Owners you can contact.
Step 1 – Open the Subscription page
In the left-hand menu, click Manage.
Click Settings.
Click Subscriptions.
You will see:
Your current subscription details
Number of active users / licenses
A list of Account Owners
2. Click “Add Licenses”
In the top‑right corner, click Add Licenses.
A list of your current subscription(s) appears.
3. Choose the subscription to update
Find the subscription you want to modify.
Click Add Licenses on that subscription.
4. Review the cost summary
A summary will show:
How many licenses you’re adding
The cost for the new licenses
The new total amount for your subscription
You can add licenses one at a time; you are not required to purchase in blocks.
Check that everything looks correct.
5. Confirm the purchase
Click Confirm to complete the transaction.
Your available licenses are updated immediately.
Future billing is adjusted according to the terms and conditions of your existing subscription. If there are any questions regarding your terms and conditions, please reach out to support.
What if this doesn’t work?
I don’t see the Add Licenses button
You’re likely not an Account Owner. Ask someone listed as Account Owner on the Subscription page to add licenses for you.I’m not sure which subscription to update
Check which subscription your users belong to (for example, by region or environment) and update that one. If unsure, contact your CSM or SalesScreen Support.