# Documentation for SalesScreen > Help center for SalesScreen ## Integrate with SalesScreen - [SalesScreen API - Frequently Asked Questions](http://help.salesscreen.wiki/en/articles/10231002-salesscreen-api-frequently-asked-questions.md): Help you get started with the SalesScreen API - [How do I map SalesScreen users to external users?](http://help.salesscreen.wiki/en/articles/510350-how-do-i-map-salesscreen-users-to-external-users.md): Map SalesScreen user accounts to external users to let them receive external data via integrations. - [FAQ NextCom](http://help.salesscreen.wiki/en/articles/11393970-faq-nextcom.md): Here are some information regarding the NextCom-integration - [Integration: Outreach](http://help.salesscreen.wiki/en/articles/11623274-integration-outreach.md) - [Integration: Tango](http://help.salesscreen.wiki/en/articles/11623673-integration-tango.md) - [Integration: Slack](http://help.salesscreen.wiki/en/articles/11623690-integration-slack.md) - [Integrate: GetAccept](http://help.salesscreen.wiki/en/articles/11632163-integrate-getaccept.md): Instantly celebrate the moment a deal is accepted using our live GetAccept integration. - [Puzzel](http://help.salesscreen.wiki/en/articles/11632206-puzzel.md): Put the pieces together and improve customer service - [Integrate: LoxySoft](http://help.salesscreen.wiki/en/articles/11632253-integrate-loxysoft.md): Save time and resources by unifying your systems - [Integration: Headshed](http://help.salesscreen.wiki/en/articles/11632293-integration-headshed.md): Improve sales and get control over your important data - [LeadDesk](http://help.salesscreen.wiki/en/articles/11632298-leaddesk.md): Increase orders and call activities, and close more leads - [How do I sync data from a Salesforce report?](http://help.salesscreen.wiki/en/articles/5952256-how-do-i-sync-data-from-a-salesforce-report.md): Learn how to sync high-volume metrics from aggregated Salesforce reports to SalesScreen. - [How do I stream Salesforce records to SalesScreen in real time?](http://help.salesscreen.wiki/en/articles/6523549-how-do-i-stream-salesforce-records-to-salesscreen-in-real-time.md): Enable Change Data Capture in Salesforce to stream records to SalesScreen in real time! - [How do I create an API Integration User in Salesforce?](http://help.salesscreen.wiki/en/articles/22052-how-do-i-create-an-api-integration-user-in-salesforce.md): Create an API integration user in Salesforce to be used solely for integration purposes, and serve as the bridge to SalesScreen. - [Which Salesforce configurations should be enabled to allow data flow to SalesScreen?](http://help.salesscreen.wiki/en/articles/657157-which-salesforce-configurations-should-be-enabled-to-allow-data-flow-to-salesscreen.md): Make sure certain Salesforce configurations are enabled to allow data flow from Salesforce to SalesScreen via the Streaming API. - [How do I synchronize Salesforce and SalesScreen user accounts?](http://help.salesscreen.wiki/en/articles/22055-how-do-i-synchronize-salesforce-and-salesscreen-user-accounts.md): Synchronize Salesforce and SalesScreen user accounts in order to visualize users' Salesforce activities in SalesScreen. - [How do I import new users?](http://help.salesscreen.wiki/en/articles/10575773-how-do-i-import-new-users.md) - [Reauthenticating SalesForce integration](http://help.salesscreen.wiki/en/articles/12798343-reauthenticating-salesforce-integration.md) - [Where can I find our Microsoft Dynamics CRM Organization URI?](http://help.salesscreen.wiki/en/articles/108003-where-can-i-find-our-microsoft-dynamics-crm-organization-uri.md): Find and copy your Microsoft Dynamics CRM Organization URI to integrate with SalesScreen. - [How do I synchronize Dynamics and SalesScreen user accounts?](http://help.salesscreen.wiki/en/articles/504143-how-do-i-synchronize-dynamics-and-salesscreen-user-accounts.md): Synchronize Dynamics and SalesScreen user accounts in order to visualize users' Dynamics activities in SalesScreen. - [How do I Synchronize Dynamics Users Manually?](http://help.salesscreen.wiki/en/articles/504261-how-do-i-synchronize-dynamics-users-manually.md): Use manual synchronization when you want full control over which Microsoft Dynamics users are given SalesScreen accounts and have their activities visualized in SalesScreen. - [How do I create an API user in Dynamics CRM?](http://help.salesscreen.wiki/en/articles/425946-how-do-i-create-an-api-user-in-dynamics-crm.md): Create a dedicated API user to act as the bridge between SalesScreen and Dynamics CRM Online. - [How do I push call data from LeadDesk to SalesScreen?](http://help.salesscreen.wiki/en/articles/1237841-how-do-i-push-call-data-from-leaddesk-to-salesscreen.md): Use webhook technology to send notifications to SalesScreen about newly made LeadDesk calls. - [How do I integrate with SugarCRM?](http://help.salesscreen.wiki/en/articles/1316553-how-do-i-integrate-with-sugarcrm.md): Integrate with SugarCRM to sync data and visualize it in SalesScreen. - [How do I push SugarCRM records to SalesScreen?](http://help.salesscreen.wiki/en/articles/1322333-how-do-i-push-sugarcrm-records-to-salesscreen.md): Push data from SugarCRM to SalesScreen by utilizing webhooks. - [How do I integrate with UpSales?](http://help.salesscreen.wiki/en/articles/5236435-how-do-i-integrate-with-upsales.md): Set up the integration from SalesScreen's user interface in no time and celebrate sales activities on TV-screens, dashboards and feed! - [How do I integrate with Seismic Learning?](http://help.salesscreen.wiki/en/articles/5472773-how-do-i-integrate-with-seismic-learning.md): Set up the integration from SalesScreen's user interface in no time and celebrate completed lessons on TV-screens, dashboards and feed! - [How do I integrate using Zapier?](http://help.salesscreen.wiki/en/articles/21758-how-do-i-integrate-using-zapier.md): Use Zapier to connect and receive data from 500+ apps into SalesScreen. - [Setup the Zapier integration](http://help.salesscreen.wiki/en/articles/10230568-setup-the-zapier-integration.md): Learn how to integrate SalesScreen to a zapier app ## 01 Getting Started - [How do I manually add a report in SalesScreen?](http://help.salesscreen.wiki/en/articles/1215-how-do-i-manually-add-a-report-in-salesscreen.md): You manually add a report from New → Report by choosing the report type and activity, filling in the required fields, and clicking Add. - [How do I enable desktop notifications?](http://help.salesscreen.wiki/en/articles/3798322-how-do-i-enable-desktop-notifications.md): You enable desktop notifications by allowing notifications for app.salesscreen.com in your browser’s site settings and then refreshing the page. - [How do I manually log an activity in SalesScreen?](http://help.salesscreen.wiki/en/articles/14309965-how-do-i-manually-log-an-activity-in-salesscreen.md): You log an activity from the New button by choosing Report, picking the right activity type, filling in the numbers, and submitting. - [How should I use Achievements in SalesScreen?](http://help.salesscreen.wiki/en/articles/16730178-how-should-i-use-achievements-in-salesscreen.md): Use Achievements to understand your progress, build better habits, chase meaningful badges, and stay motivated — with coins and rewards adding extra motivation when your company uses them. - [What is a Report in SalesScreen?](http://help.salesscreen.wiki/en/articles/15921333-what-is-a-report-in-salesscreen.md): Understand what a report is in SalesScreen: the raw activity data \(calls, meetings booked, proposals sent\) behind every screen, feed, dashboard, and competition. Learn what it contains, how it ente... - [What is Report Center?](http://help.salesscreen.wiki/en/articles/15453962-what-is-report-center.md): Report Center is where Company Admins create, schedule, and manage template-based reports for executives and stakeholders. - [How do I set targets for users, teams, departments, and company in SalesScreen?](http://help.salesscreen.wiki/en/articles/13177467-how-do-i-set-targets-for-users-teams-departments-and-company-in-salesscreen.md): You set targets from user profiles or the Targets overview, and for larger changes you can bulk edit or upload targets from Excel. - [What are Key Metrics in SalesScreen and how do they work?](http://help.salesscreen.wiki/en/articles/10259906-what-are-key-metrics-in-salesscreen-and-how-do-they-work.md): Key Metrics help you track performance across your organization by measuring what matters most at company, department, and team levels. They include Primary Metrics \(core business outcomes like sal... - [Set Up SalesScreen for Long-Term Success](http://help.salesscreen.wiki/en/articles/15886154-set-up-salesscreen-for-long-term-success.md): Learn how to launch SalesScreen the right way – start focused, involve the right people, and build strong adoption habits from day one, whether you're a user, manager or admin. - [What is a metric in SalesScreen?](http://help.salesscreen.wiki/en/articles/4465051-what-is-a-metric-in-salesscreen.md): A metric in SalesScreen is a KPI you can use to track performance in widgets, competitions, achievements, and slides. - [What is Quick Add?](http://help.salesscreen.wiki/en/articles/8449388-what-is-quick-add.md): Quick Add lets you put your most-used manual activities directly under the New button, so users can log them in one click instead of going through the full report form. - [SalesScreen Essentials: Managing Users](http://help.salesscreen.wiki/en/articles/7127272-salesscreen-essentials-managing-users.md): Managing Users in SalesScreen Essentials - [How do I create a new widget on a dashboard in SalesScreen?](http://help.salesscreen.wiki/en/articles/407807-how-do-i-create-a-new-widget-on-a-dashboard-in-salesscreen.md): You create a widget from Dashboard → New widget, then choose what data to show, pick a layout, set filters, and save it to the current board. - [How can I import reports from Excel into SalesScreen?](http://help.salesscreen.wiki/en/articles/55179-how-can-i-import-reports-from-excel-into-salesscreen.md): You import reports from Excel on the Data → All Data page by choosing the activity type and period, uploading your file, mapping its columns to SalesScreen fields, and starting the import. - [How do I edit a board?](http://help.salesscreen.wiki/en/articles/407720-how-do-i-edit-a-board.md): You edit a board by opening Dashboard, selecting the board, clicking the three‑dots menu next to its name, choosing Edit, and then updating general, access, and filter settings. - [Quality Control FAQ](http://help.salesscreen.wiki/en/articles/395164-quality-control-faq.md): Short summary for core functionality in Quality Control - [What is Subscription & License Management in SalesScreen?](http://help.salesscreen.wiki/en/articles/6289306-what-is-subscription-license-management-in-salesscreen.md): Understand how licenses work in SalesScreen: how many you have, who can manage them, and what happens when you run out. Learn what a license is, who your Account Owners are, and how to add more whe... - [What is an Activity Type?](http://help.salesscreen.wiki/en/articles/15858961-what-is-an-activity-type.md): An Activity Type is a category for the reports you log in SalesScreen \(for example Sales, Meetings, Calls\). Every activity you report belongs to exactly one Activity Type. ## 02 Your Daily Use - [How can I upload my profile picture?](http://help.salesscreen.wiki/en/articles/1212-how-can-i-upload-my-profile-picture.md): Upload your personal profile picture to ensure that everyone recognizes you across your SalesScreen company account. You can upload your profile picture at any time. - [How can I mute web notifications?](http://help.salesscreen.wiki/en/articles/55849-how-can-i-mute-web-notifications.md): Web notifications in SalesScreen play a short “bop” sound. You can mute this sound without turning off notifications. - [How do I manage push notifications in SalesScreen?](http://help.salesscreen.wiki/en/articles/404811-how-do-i-manage-push-notifications-in-salesscreen.md): You manage push notifications from Profile → Notifications on web or mobile, where you can enable/disable all pushes, set business hours, and choose exactly which events should trigger notifications. - [How can I reset my password?](http://help.salesscreen.wiki/en/articles/3909-how-can-i-reset-my-password.md): You reset your password from the login page by requesting a reset link to your email and then choosing a new password. - [How do I get the SalesScreen mobile app?](http://help.salesscreen.wiki/en/articles/16001151-how-do-i-get-the-salesscreen-mobile-app.md): Download the SalesScreen mobile app on iPhone, iPad, or Android, sign in with your existing account, and set up notifications. - [How do I manage my profile settings?](http://help.salesscreen.wiki/en/articles/15480360-how-do-i-manage-my-profile-settings.md): Learn how to update your personal information, notifications, security, privacy, and celebration preferences - [How can I send the login information to a user?](http://help.salesscreen.wiki/en/articles/8586-how-can-i-send-the-login-information-to-a-user.md): Send login information to a user so they receive an email invitation to set their password and access their SalesScreen account. - [How can I use SalesScreen on my tablet?](http://help.salesscreen.wiki/en/articles/6201609-how-can-i-use-salesscreen-on-my-tablet.md): You can use SalesScreen on a tablet by opening app.salesscreen.com in your browser and adding it to your home screen as a web app. - [How do I create a mobile widget?](http://help.salesscreen.wiki/en/articles/1816006-how-do-i-create-a-mobile-widget.md): You can create a mobile widget to visualize important data on an app board so users see key metrics directly in the SalesScreen mobile app. A mobile widget lets you present key data directly in the... - [How can I embed a dashboard?](http://help.salesscreen.wiki/en/articles/9720417-how-can-i-embed-a-dashboard.md): You can embed a SalesScreen web board \(dashboard\) inside another system \(for example an intranet or BI portal\) by enabling embedding on the board and using its embed link. - [How do I move, rearrange, and resize widgets on a dashboard in SalesScreen?](http://help.salesscreen.wiki/en/articles/407724-how-do-i-move-rearrange-and-resize-widgets-on-a-dashboard-in-salesscreen.md): You can move, rearrange, and resize dashboard widgets by opening the dashboard, selecting More actions → Arrange, dragging and dropping widgets into position, adjusting their size where available, ... - [How do I manage reports on behalf of my users?](http://help.salesscreen.wiki/en/articles/55164-how-do-i-manage-reports-on-behalf-of-my-users.md): You manage reports from "Data", where you can browse, filter, add historical reports, edit allowed fields, delete reports, and export them to Excel. - [How do I manage Reports?](http://help.salesscreen.wiki/en/articles/2784762-how-do-i-manage-reports.md): Learn how to add, edit and delete reports for yourself and users in your teams. - [How do I set targets for myself and others in SalesScreen?](http://help.salesscreen.wiki/en/articles/1186512-how-do-i-set-targets-for-myself-and-others-in-salesscreen.md): Set or update targets from your profile or from Manage → Targets, and use bulk‑edit or Excel upload when you need to adjust many users, teams, departments, or company targets at once. - [Why can’t I find a user in a target‑based list \(widget, slide, or report\)?](http://help.salesscreen.wiki/en/articles/11590699-why-can-t-i-find-a-user-in-a-target-based-list-widget-slide-or-report.md): If a user doesn’t have a target on the metric and period you’re viewing, they will not appear in target‑based widgets/slides even if they have logged reports; add a target for that metric/period an... - [How do I configure target settings for a key metric?](http://help.salesscreen.wiki/en/articles/15054418-how-do-i-configure-target-settings-for-a-key-metric.md): You configure target settings from Manage → Targets by opening Target settings on a key metric, then choosing the target period, which levels can have targets \(user / team / department / company\), ... - [How can I find reports for disabled products, teams and users?](http://help.salesscreen.wiki/en/articles/2834295-how-can-i-find-reports-for-disabled-products-teams-and-users.md): You can include disabled products, teams and users in the report filters so you can see their historical reports. - [How do I create and configure a metric?](http://help.salesscreen.wiki/en/articles/15596194-how-do-i-create-and-configure-a-metric.md): You create a metric from Manage → Metrics by choosing which data to measure, how to calculate it, and how the result should be formatted. - [How can I set a user's employment percentage?](http://help.salesscreen.wiki/en/articles/8535-how-can-i-set-a-user-s-employment-percentage.md): Set a user's employment percentage in order for points to be awarded more fairly between full-time and part-time employees. - [How can I deactivate a user?](http://help.salesscreen.wiki/en/articles/8300-how-can-i-deactivate-a-user.md): To deactivate a user you go to manage -\> users -\> the user or users you want to deactivate and click deactivate. - [How do I reactivate a user in SalesScreen?](http://help.salesscreen.wiki/en/articles/8302-how-do-i-reactivate-a-user-in-salesscreen.md): You reactivate a user from Manage → Users → Inactive tab by selecting the user and clicking Activate user to restore their access. - [How can I submit a feature request?](http://help.salesscreen.wiki/en/articles/613927-how-can-i-submit-a-feature-request.md): Access the SalesScreen community to submit a feature request, vote on features or simply see what we are working on. - [How do I remove a user from a team in SalesScreen?](http://help.salesscreen.wiki/en/articles/8306-how-do-i-remove-a-user-from-a-team-in-salesscreen.md): You remove a user from a team by going to Manage → Organization → Teams, selecting the team, finding the user under the Users tab, and reassigning them to a new team or removing them entirely. - [How do I assign a user to a team in SalesScreen?](http://help.salesscreen.wiki/en/articles/8305-how-do-i-assign-a-user-to-a-team-in-salesscreen.md): You assign a user to a team by going to Manage → Organization → Teams, selecting the team, clicking Assign users under the Users tab, and checking the box next to the user you want to add. - [Where can I see the SalesScreen product roadmap?](http://help.salesscreen.wiki/en/articles/15841604-where-can-i-see-the-salesscreen-product-roadmap.md): You can follow the SalesScreen roadmap primarily through the SalesScreen Community / Feedback portal, and get deeper roadmap context via your Customer Success Manager \(CSM\). - [Make Motivation a Daily Habit in SalesScreen](http://help.salesscreen.wiki/en/articles/15885932-make-motivation-a-daily-habit-in-salesscreen.md): Turn SalesScreen into a daily habit. Practical routines for reps and managers to check dashboards, run team meetings, and keep motivation high every day. - [Why isn’t my activity showing in the feed?](http://help.salesscreen.wiki/en/articles/15897683-why-isn-t-my-activity-showing-in-the-feed.md): Your activity may be missing because the report is older than 48 hours, you are viewing a different team’s feed, the activity source is not enabled for that feed, or the report does not meet the co... ## 03 Running Competitions - [How do Multi-Round competitions work?](http://help.salesscreen.wiki/en/articles/11094722-how-do-multi-round-competitions-work.md): Learn how to get stMulti-Round competitions let you run several rounds in one competition, with each round having its own goal or ranking rule and only qualified participants moving forward.arted w... - [How do I connect my Strava account to SalesScreen?](http://help.salesscreen.wiki/en/articles/5620926-how-do-i-connect-my-strava-account-to-salesscreen.md): To bring your Strava activity into SalesScreen you must connect your own Strava account and give SalesScreen permission to read your data. Once connected, your activities sync to SalesScreen in rea... - [Running Competitions That Drive the Right Behaviour](http://help.salesscreen.wiki/en/articles/15885816-running-competitions-that-drive-the-right-behaviour.md): Choose the right competition type and design contests that drive real results – not just activity. Includes when to use standard, custom target, lottery and bracket competitions. - [Which SalesScreen competition should I create?](http://help.salesscreen.wiki/en/articles/15921491-which-salesscreen-competition-should-i-create.md): Not sure which SalesScreen competition to run? Use this goal-based picker to choose the right type, Standard, Average, Battle, King of the Hill, Bracket, Multi-Round, Lottery, Gift Swap, or Custom ... - [How do I copy an existing competition?](http://help.salesscreen.wiki/en/articles/16780562-how-do-i-copy-an-existing-competition.md): You copy an existing competition from Competitions by opening the three-dots menu next to the competition, choosing Copy, adjusting the setup, and saving or publishing it as a new competition. - [What are Competition Insights in SalesScreen, and how do they work?](http://help.salesscreen.wiki/en/articles/8331605-what-are-competition-insights-in-salesscreen-and-how-do-they-work.md): Competition Insights segment users into top, middle, and bottom performers and compare total KPI impact between the current and previous period so admins can see who really drove the results of a c... - [Target competition](http://help.salesscreen.wiki/en/articles/4202-target-competition.md): A target competition lets people race to reach their goals. Everyone has a target \(quota\). The person who reaches the highest percent of their target wins. - [How do I create a Bracket competition in SalesScreen?](http://help.salesscreen.wiki/en/articles/4858684-how-do-i-create-a-bracket-competition-in-salesscreen.md): You create a Bracket competition from Competitions → + Create new → Bracket, choose who competes, select the metric, set rounds and prizes, then publish it to your TV playlists. - [How to create King of the Hill competition](http://help.salesscreen.wiki/en/articles/13761197-how-to-create-king-of-the-hill-competition.md): You create a King of the Hill competition from Competitions → + New competition → King of the Hill, choose who competes, pick the metric, set time period and game rules, add prizes, and then save o... - [How can I start a Battle in SalesScreen?](http://help.salesscreen.wiki/en/articles/56593-how-can-i-start-a-battle-in-salesscreen.md): You start a Battle from the Battles page by clicking New → Battle, choosing your opponent and metric, and sending the invite. - [How do I create a Gift Swap competition in SalesScreen?](http://help.salesscreen.wiki/en/articles/4311-how-do-i-create-a-gift-swap-competition-in-salesscreen.md): You create a Gift Swap competition from Competitions → + New competition → Gift Swap, pick a layout, select users, configure game rules \(steal/swap, deadlines, minimum value\), add prizes, and then ... - [How do I create a Custom Target competition in SalesScreen?](http://help.salesscreen.wiki/en/articles/4206-how-do-i-create-a-custom-target-competition-in-salesscreen.md): You create a Custom target competition by using the Standard competition type, turning on Goals, and entering a specific goal value for each participant so they race to hit their own target. - [How do I create a Standard competition in SalesScreen?](http://help.salesscreen.wiki/en/articles/4310-how-do-i-create-a-standard-competition-in-salesscreen.md): You create a Standard competition from Competitions → + New competition → Standard, then step through who is competing, what they compete on, when it runs, goals, prizes, and advanced options befor... - [How do I create a mission in SalesScreen?](http://help.salesscreen.wiki/en/articles/15841343-how-do-i-create-a-mission-in-salesscreen.md): You create a mission from New → Mission and then either accept one of the suggested missions, base it on a Blueprint, or build your own mission from scratch. - [How do I create a Multi‑Round competition?](http://help.salesscreen.wiki/en/articles/15871128-how-do-i-create-a-multi-round-competition.md): Create a Multi‑Round competition to let participants progress through several rounds with different goals or “Top X” rules. - [How do I create a Lottery competition in SalesScreen?](http://help.salesscreen.wiki/en/articles/15921587-how-do-i-create-a-lottery-competition-in-salesscreen.md): You create a Lottery competition by going to Competitions → + Create new, selecting Lottery, choosing who competes and which activity earns tickets, setting prizes, and publishing — then you spin t... - [How do I create an average‑based competition in SalesScreen?](http://help.salesscreen.wiki/en/articles/4314-how-do-i-create-an-average-based-competition-in-salesscreen.md): You first create a metric that uses the Average formula, then use that metric in a Standard competition so users or teams compete on their average performance. - [How do I share a competition to the Feed or download it from SalesScreen?](http://help.salesscreen.wiki/en/articles/5228080-how-do-i-share-a-competition-to-the-feed-or-download-it-from-salesscreen.md): You share a competition by opening it from Competitions, clicking Share, then either posting it to the Feed with a message or downloading it as an image/file you can share elsewhere \(e.g. Slack\). - [How can I enable or disable Battle Mode for myself in SalesScreen?](http://help.salesscreen.wiki/en/articles/56608-how-can-i-enable-or-disable-battle-mode-for-myself-in-salesscreen.md): You enable or disable Battle Mode from your Profile settings → Privacy tab by toggling the Battle Mode switch on or off. - [How do I set up Battles for my users as an Admin?](http://help.salesscreen.wiki/en/articles/8991387-how-do-i-set-up-battles-for-my-users-as-an-admin.md): You create Battles for your users from Battles → New → Battle → Create for others, then pick the two opponents, choose the metric and time period, set visibility, and save. - [How do I complete a Lottery competition \(spin the wheel\) in SalesScreen?](http://help.salesscreen.wiki/en/articles/1334772-how-do-i-complete-a-lottery-competition-spin-the-wheel-in-salesscreen.md): You complete a Lottery competition by opening it from Competitions, then using the Spin button to draw a winner for each prize until all prizes have been assigned. - [How do I end an ongoing competition?](http://help.salesscreen.wiki/en/articles/4316-how-do-i-end-an-ongoing-competition.md): You can end a competition early to stop it before its scheduled end date and immediately declare the winner\(s\) based on the current results. - [How do I delete a competition in SalesScreen?](http://help.salesscreen.wiki/en/articles/4319-how-do-i-delete-a-competition-in-salesscreen.md): You delete a competition from the Competitions page by opening the three‑dots menu on the competition and choosing Delete, which permanently removes it from Active, Draft, and Completed lists. ## 04 Motivating Your Team - [Recognition and Rewards That Make Behaviour Stick](http://help.salesscreen.wiki/en/articles/15885979-recognition-and-rewards-that-make-behaviour-stick.md): Use celebrations, achievements, rarity, coins and the Reward Shop to reinforce the behaviours that drive lasting performance — and keep every performer engaged, not just your top performers. - [How do I manage my Celebrations?](http://help.salesscreen.wiki/en/articles/2455720-how-do-i-manage-my-celebrations.md): You manage your Celebrations from your profile’s Celebrations tab, where you can choose existing videos or add new YouTube‑based or appearance‑only celebrations for your reports. - [How does the Celebration Popup work in SalesScreen?](http://help.salesscreen.wiki/en/articles/6095043-how-does-the-celebration-popup-work-in-salesscreen.md): The Celebration Popup mirrors your feed settings and shows achievements, endorsements, and other events in real time so you can react to them the moment they happen. - [How do I see my coins and transaction history in SalesScreen?](http://help.salesscreen.wiki/en/articles/8562521-how-do-i-see-my-coins-and-transaction-history-in-salesscreen.md): You see coin history on the Earnings tab on the Rewards page, where you can review balances, filter by date and source, and, with admin access, check other users’ coin transactions. - [How do I send an endorsement to a colleague in SalesScreen?](http://help.salesscreen.wiki/en/articles/6839165-how-do-i-send-an-endorsement-to-a-colleague-in-salesscreen.md): You send an endorsement by clicking New → Endorsement, choosing the recipient and category, optionally adding coins and a comment, and clicking Endorse. - [How do I use my coins in the Reward Shop in SalesScreen?](http://help.salesscreen.wiki/en/articles/9369102-how-do-i-use-my-coins-in-the-reward-shop-in-salesscreen.md): You use your coins by going to the Rewards page, choosing a prize from the Reward Shop, and redeeming it using the coins you have available. - [How do I broadcast a feed message to TV screens in SalesScreen?](http://help.salesscreen.wiki/en/articles/1364783-how-do-i-broadcast-a-feed-message-to-tv-screens-in-salesscreen.md): You broadcast a message to TV screens by creating a screen announcement from the Feed, selecting which screens and feeds it should go to, and clicking Post to show it as a popup on your TVs. - [How do Coin Budgets work in SalesScreen?](http://help.salesscreen.wiki/en/articles/6694483-how-do-coin-budgets-work-in-salesscreen.md): Coin Budgets let you control how many coins each budget admin can spend on competitions and endorsements, so no single admin overspends. - [How do I add rewards to the Reward Shop in SalesScreen?](http://help.salesscreen.wiki/en/articles/6693428-how-do-i-add-rewards-to-the-reward-shop-in-salesscreen.md): The Reward Shop lets you turn in‑app achievements into real‑world rewards. Users earn coins through competitions, endorsements, achievements, and activities, then spend those coins on rewards you c... - [How do I earn coins in SalesScreen?](http://help.salesscreen.wiki/en/articles/15841134-how-do-i-earn-coins-in-salesscreen.md): You can earn coins in several ways in SalesScreen. Exactly which options are available to you depends on how your company’s coin strategy has been configured. - [How do I boost a mission in SalesScreen?](http://help.salesscreen.wiki/en/articles/15841382-how-do-i-boost-a-mission-in-salesscreen.md): Boosting a mission lets you cheer on a colleague by pledging coins to their mission. If they complete it, they receive the boosted coins; if they don’t, your coins are returned to you. - [How do Coin Budgets work in SalesScreen?](http://help.salesscreen.wiki/en/articles/16306276-how-do-coin-budgets-work-in-salesscreen.md): Coin Budgets are separate pools of coins that admins, managers, or budget admins can use to fund competitions, endorsements, and team recognition without using their personal coin balance. - [How do I see achievement activity for my team or company?](http://help.salesscreen.wiki/en/articles/16553630-how-do-i-see-achievement-activity-for-my-team-or-company.md): The Achievements page shows a live, company-wide feed of achievement activity: the biggest recent wins, everyone's most recent unlocks, and who is on an active streak. You can also check your own p... - [How do I activate SalesScreen on a TV or screen?](http://help.salesscreen.wiki/en/articles/1810693-how-do-i-activate-salesscreen-on-a-tv-or-screen.md): You activate SalesScreen on a TV by connecting the SalesScreen TV app, or tv.salesscreen.com, to a specific screen in your SalesScreen account using a 4-digit activation code. - [How do I create a new slide for my TV screens in SalesScreen?](http://help.salesscreen.wiki/en/articles/16178-how-do-i-create-a-new-slide-for-my-tv-screens-in-salesscreen.md): You create a new slide from Screens → Playlists, using Create new slide in the Available slides panel, then choose a slide type, configure the data and background, add it to playlists, and save or ... - [How can I preview a slide?](http://help.salesscreen.wiki/en/articles/15591-how-can-i-preview-a-slide.md): You can preview any slide from Screens → Slides by opening the slide menu and choosing Preview, which shows exactly how it will look on a screen without changing any playlists. - [How to add multiple images to an Image slide](http://help.salesscreen.wiki/en/articles/15614443-how-to-add-multiple-images-to-an-image-slide.md): Image and Image with caption slides support multiple images in a single slide. The TV cycles through them in order before advancing to the next playlist item. - [How can I add or remove slides from a playlist?](http://help.salesscreen.wiki/en/articles/16364-how-can-i-add-or-remove-slides-from-a-playlist.md): You manage slides in a playlist from Screens → Playlists by selecting a playlist and then removing slides from the Slides in playlist section or adding slides from the Available slides section. - [How do I create and manage endorsement categories?](http://help.salesscreen.wiki/en/articles/9659704-how-do-i-create-and-manage-endorsement-categories.md): You create and manage endorsement categories from Manage → Settings → Endorsements, where you can add new categories, edit existing ones, and control coins, admin‑only use, and monthly caps. - [Which feed will a user see when they log in to SalesScreen?](http://help.salesscreen.wiki/en/articles/5680595-which-feed-will-a-user-see-when-they-log-in-to-salesscreen.md): A user will see their assigned team‑specific feed when they open SalesScreen, and if they don’t belong to any team feed they will see the Default feed. - [How do I set up the SalesScreen TV app on a Google TV streamer?](http://help.salesscreen.wiki/en/articles/11201-how-do-i-set-up-the-salesscreen-tv-app-on-a-google-tv-streamer.md): You install the SalesScreen TV app on your Google TV streamer, connect it to Wi‑Fi and a Google account, then pair it to a SalesScreen screen using the QR code or activation code in the mobile app. - [How can we celebrate work anniversaries in SalesScreen?](http://help.salesscreen.wiki/en/articles/6751661-how-can-we-celebrate-work-anniversaries-in-salesscreen.md): You celebrate work anniversaries in SalesScreen by setting users’ hire dates and enabling work anniversary posts in feeds and TV playlists. - [How can I delete a slide in SalesScreen?](http://help.salesscreen.wiki/en/articles/16371-how-can-i-delete-a-slide-in-salesscreen.md): You delete a slide in SalesScreen from Screens → Slides \(or Available slides\) by opening the slide menu and choosing Delete, which removes that slide from all playlists in your company. - [How do I assign a playlist to a screen?](http://help.salesscreen.wiki/en/articles/15692-how-do-i-assign-a-playlist-to-a-screen.md): You control what a TV shows by opening Screens → Screens, selecting the screen, and choosing which playlist\(s\) it should play from the Playlists dropdown. - [How do Achievements work in SalesScreen?](http://help.salesscreen.wiki/en/articles/27211-how-do-achievements-work-in-salesscreen.md): Achievements are configurable celebrations that trigger when someone hits an important milestone, awarding badges \(and optionally XP\) and announcing the moment in feeds and on screens. - [How do I use the Feed in SalesScreen?](http://help.salesscreen.wiki/en/articles/7889059-how-do-i-use-the-feed-in-salesscreen.md): In SalesScreen, you use the Feed to react to posts, filter what you see, create new posts \(including screen announcements and pinned posts\), and, as an Admin, control which events automatically app... - [How to create a new playlist in SalesScreen](http://help.salesscreen.wiki/en/articles/16149-how-to-create-a-new-playlist-in-salesscreen.md): You create a new playlist from Screens → Playlists by clicking Create playlist, giving it a name, choosing which screens it should play on, and deciding which teams or departments can access it. - [How do I create a Mission Blueprint?](http://help.salesscreen.wiki/en/articles/14327619-how-do-i-create-a-mission-blueprint.md): You create a Mission Blueprint from New → Mission → Blueprint by choosing the period, setting the objective and milestones, scoping who it’s for, and clicking Save and publish so reps can accept it... - [How do I create more than one Feed in SalesScreen?](http://help.salesscreen.wiki/en/articles/5963731-how-do-i-create-more-than-one-feed-in-salesscreen.md): You create additional Feeds from the main Feed page via More actions → Create new, then give each Feed its own name, audience, and sources so different teams see the most relevant updates. - [How can I enable or disable an Achievement in SalesScreen?](http://help.salesscreen.wiki/en/articles/27611-how-can-i-enable-or-disable-an-achievement-in-salesscreen.md): To enable or disable an Achievement, go to the Achievements management page, find the Achievement you want, and use the menu on the right to turn it off or back on. - [How do I create and assign multiple Feeds to teams in SalesScreen?](http://help.salesscreen.wiki/en/articles/5585716-how-do-i-create-and-assign-multiple-feeds-to-teams-in-salesscreen.md): To create and assign multiple Feeds, create a new feed, choose which teams it belongs to, and configure which event sources \(Achievements, Battles, Missions, etc.\) can create posts in that feed. - [How do I get started with the SalesScreen Google TV app?](http://help.salesscreen.wiki/en/articles/8606418-how-do-i-get-started-with-the-salesscreen-google-tv-app.md): You set up a Chromecast \(or other Google TV device\), install the SalesScreen TV app, then connect it to a screen with playlists in SalesScreen using the code or QR shown on your TV. - [How can I edit a slide?](http://help.salesscreen.wiki/en/articles/16373-how-can-i-edit-a-slide.md): You edit a slide from Screens → Slides by opening the three‑dots menu next to the slide, choosing Edit, updating the settings, and saving. - [How do I edit Textual Presentation in SalesScreen?](http://help.salesscreen.wiki/en/articles/3438881-how-do-i-edit-textual-presentation-in-salesscreen.md): You edit Textual Presentation from Activity Types → Textual presentation, where you can customize the wording that appears in the Feed and on TV screens for each activity type. - [How do Achievement Streaks work in SalesScreen?](http://help.salesscreen.wiki/en/articles/6088070-how-do-achievement-streaks-work-in-salesscreen.md): Achievement Streaks reward users for unlocking the same achievement in consecutive periods \(day, week, month, etc.\). A flame icon with a number shows how long their current streak is. - [How can I create a new Achievement?](http://help.salesscreen.wiki/en/articles/27232-how-can-i-create-a-new-achievement.md): Achievements → Create new, choosing whether it’s a Goal, High‑score, or Top Performer, configuring the metric and unlock rules, then designing the badge and celebration before publishing. - [How do I give an Endorsement](http://help.salesscreen.wiki/en/articles/7891964-how-do-i-give-an-endorsement.md): In SalesScreen, you can endorse a colleague using the New → Endorsement button or directly from a Feed post, and optionally show the endorsement on office screens and in the Feed. - [Why are celebrations not showing on my TV screen?](http://help.salesscreen.wiki/en/articles/2630972-why-are-celebrations-not-showing-on-my-tv-screen.md): If celebrations don’t appear on your TV, it’s usually because of the activity type settings, the screen configuration, the user’s privacy settings, or the data coming from an integration. - [How do I assign coins to activities and achievements in SalesScreen?](http://help.salesscreen.wiki/en/articles/9734861-how-do-i-assign-coins-to-activities-and-achievements-in-salesscreen.md): You can automatically award coins every time users log certain activities or complete achievements. This is managed from the Coins Setup tab in Rewards. - [How do I manually assign an Achievement to a user?](http://help.salesscreen.wiki/en/articles/27686-how-do-i-manually-assign-an-achievement-to-a-user.md): You assign an achievement by opening Achievements → Manage achievements, clicking the three dots on the achievement, choosing Assign, then picking the user and date. - [How do I show achievements on a TV screen in SalesScreen?](http://help.salesscreen.wiki/en/articles/15841426-how-do-i-show-achievements-on-a-tv-screen-in-salesscreen.md): You show achievements on TV by adding an Achievements slide to a playlist and assigning that playlist to a screen. - [How do I change the duration of a slide on a TV screen?](http://help.salesscreen.wiki/en/articles/15841525-how-do-i-change-the-duration-of-a-slide-on-a-tv-screen.md): You change how long a slide stays on screen by editing its Duration inside the playlist. - [How do I resize a widget on my dashboard in SalesScreen?](http://help.salesscreen.wiki/en/articles/407608-how-do-i-resize-a-widget-on-my-dashboard-in-salesscreen.md): You resize a widget from Dashboard by opening the widget’s cogwheel → Resize, choosing a new size on the grid, and clicking Save. - [How can I assign teams to an activity?](http://help.salesscreen.wiki/en/articles/8520-how-can-i-assign-teams-to-an-activity.md): You assign teams to an activity from Activity Types so only selected teams can log that activity. - [How can I assign activities to a team?](http://help.salesscreen.wiki/en/articles/8521-how-can-i-assign-activities-to-a-team.md): You decide which activities a team can manually report by assigning activities to that team \(or assigning teams to the activity\). - [How can I reload a screen?](http://help.salesscreen.wiki/en/articles/15393-how-can-i-reload-a-screen.md): Reload a screen to apply recent configuration changes and refresh the data being shown. - [How can I create a new activity type?](http://help.salesscreen.wiki/en/articles/3435640-how-can-i-create-a-new-activity-type.md): You create a new activity type from Manage → Activity Types so you can group and track different kinds of KPIs \(for example Sales, Meetings, Calls\). - [How do I duplicate \(copy\) an existing feed in SalesScreen?](http://help.salesscreen.wiki/en/articles/15841487-how-do-i-duplicate-copy-an-existing-feed-in-salesscreen.md): You can duplicate an existing feed, give it a new name, assign a different team, and adjust which sources/metrics it shows—much faster than creating a feed from scratch. - [How do I create or edit an activity?](http://help.salesscreen.wiki/en/articles/15858922-how-do-i-create-or-edit-an-activity.md): Create or edit activities under an Activity Type from Manage → Activity Types. Add the activity, choose an icon and name, then configure Notifications, Logger settings, Textual presentation and Adv... - [How can I set default feed messages?](http://help.salesscreen.wiki/en/articles/8534-how-can-i-set-default-feed-messages.md): You can set a default feed message for each activity type so that every time users log a report, SalesScreen posts a consistent, company‑wide message that automatically pulls in the right data. - [How do I create and manage dashboards?](http://help.salesscreen.wiki/en/articles/15869718-how-do-i-create-and-manage-dashboards.md): You can create new dashboard boards and control who can see them so the right people get the right views of your data in SalesScreen. - [How do I create a team‑specific feed?](http://help.salesscreen.wiki/en/articles/15885894-how-do-i-create-a-team-specific-feed.md): Create a custom feed so a specific team \(or set of teams\) only sees the posts that are relevant to them. - [How do I delete a target \(budget\)?](http://help.salesscreen.wiki/en/articles/18140-how-do-i-delete-a-target-budget.md) ## 05 Managing Your Account - [How do I create a new user in SalesScreen?](http://help.salesscreen.wiki/en/articles/4407-how-do-i-create-a-new-user-in-salesscreen.md): Create new users in SalesScreen from Manage → Users. Add users from a connected system, upload many users from Excel, or create one user manually. Requires Company Admin or User Admin access. - [How do I change my password in SalesScreen?](http://help.salesscreen.wiki/en/articles/1210-how-do-i-change-my-password-in-salesscreen.md): Change your SalesScreen password from Profile settings → Security. You need to know your current password, and your new password must be at least 12 characters. If your company uses SSO, change it ... - [How can I set a currency?](http://help.salesscreen.wiki/en/articles/8529-how-can-i-set-a-currency.md): You can set a currency \(for example $, €, £\) or other unit for a metric so that values are shown consistently across dashboards and reports in SalesScreen. - [What is a Pending user, and how do I activate one?](http://help.salesscreen.wiki/en/articles/6086885-what-is-a-pending-user-and-how-do-i-activate-one.md): A Pending user has been added to SalesScreen but cannot log in yet, usually because there are no available licenses. Once more licenses are added, an admin can activate the user from Manage → Users... - [How do I create a new team in SalesScreen?](http://help.salesscreen.wiki/en/articles/4422-how-do-i-create-a-new-team-in-salesscreen.md): You create a new team from Manage → Organization → Teams by clicking Create team, entering the team name, selecting managers, assigning a department and feed, then clicking Create. - [What is a department?](http://help.salesscreen.wiki/en/articles/1459389-what-is-a-department.md): Create departments to display statistics for a subset of teams. - [Managing Your Account: Users, Roles, Security and Governance Done Right](http://help.salesscreen.wiki/en/articles/15886180-managing-your-account-users-roles-security-and-governance-done-right.md): Set up users, roles, permissions and governance the right way, so everyone sees what they should, your data stays secure, and the platform scales as you grow. - [How do I set up and send an Executive Value Report?](http://help.salesscreen.wiki/en/articles/15453804-how-do-i-set-up-and-send-an-executive-value-report.md): Use Report Center to send executives a structured view of SalesScreen's adoption, performance, and impact — no SalesScreen login required. - [How do I remove holidays from the target periods in SalesScreen?](http://help.salesscreen.wiki/en/articles/2553515-how-do-i-remove-holidays-from-the-target-periods-in-salesscreen.md): You remove holidays from target periods in Settings → Date settings by adjusting the Working days for a specific year, adding or removing custom and suggested - [How do I delete a board?](http://help.salesscreen.wiki/en/articles/406905-how-do-i-delete-a-board.md): Delete a board when you no longer need it and want it completely removed from your dashboards. - [How do I create a board for mobile widgets?](http://help.salesscreen.wiki/en/articles/1815935-how-do-i-create-a-board-for-mobile-widgets.md): Learn how to create a mobile app board in SalesScreen from Dashboard → Manage Boards → App boards. Set the title, team access, access level, and default period, then add mobile widgets. Requires Ad... - [How do I create a target period in SalesScreen?](http://help.salesscreen.wiki/en/articles/2317060-how-do-i-create-a-target-period-in-salesscreen.md): You create target periods from Manage → Targets → Manage periods → Add, choose how often the periods repeat, set the date range, and then create them so you can assign targets inside those periods. - [What is a Supporter?](http://help.salesscreen.wiki/en/articles/4733155-what-is-a-supporter.md): A Supporter is a user type for people you want to include in SalesScreen’s social features without giving them full permissions to log data or manage content. - [How do Cohorts work in SalesScreen?](http://help.salesscreen.wiki/en/articles/12398491-how-do-cohorts-work-in-salesscreen.md): Cohorts let you group users into custom segments \(for example “New Starters”, “AE vs SDR”, “Onboarding Wave Q3”\) and then use those groups as filters across widgets, competitions, slides, achieveme... - [How can I enable Dark Mode on a screen in SalesScreen?](http://help.salesscreen.wiki/en/articles/11470329-how-can-i-enable-dark-mode-on-a-screen-in-salesscreen.md): You enable Dark Mode from Screens by opening the screen, then toggling Dark mode on in the settings panel on the right. - [Description of different user accesses](http://help.salesscreen.wiki/en/articles/5679633-description-of-different-user-accesses.md): This overview explains the different roles a user can have in SalesScreen, what each role can do, and how to choose the right access level. The goal is to keep things simple and to normally give ea... - [How do I set up a Scorecard?](http://help.salesscreen.wiki/en/articles/5304071-how-do-i-set-up-a-scorecard.md): Use Scorecards to track how your team is progressing toward key objectives. This guide walks you through creating and configuring a Scorecard. - [How to change user access?](http://help.salesscreen.wiki/en/articles/15176529-how-to-change-user-access.md): You can change a user’s access level, profile details and settings from their user profile, so they have the right permissions and experience in SalesScreen. - [How can I register my phone number?](http://help.salesscreen.wiki/en/articles/453544-how-can-i-register-my-phone-number.md): You can add and verify your mobile phone number on your profile so you can receive SMS codes for two‑factor authentication \(2FA\) and keep your account more secure. - [How do the different Privacy options work in SalesScreen?](http://help.salesscreen.wiki/en/articles/8302883-how-do-the-different-privacy-options-work-in-salesscreen.md): The Privacy tab in your Profile Settings lets you control how your activity is shared \(Feed, Screens, Battles\) and which email notifications you receive \(rewards, achievements, endorsements, newsle... - [How to: Enable SSO for Your Team](http://help.salesscreen.wiki/en/articles/9843457-how-to-enable-sso-for-your-team.md) - [How do I enable two-factor authentication?](http://help.salesscreen.wiki/en/articles/429029-how-do-i-enable-two-factor-authentication.md): You enable two‑factor authentication \(2FA\) from your profile’s Security tab, so you need a 6‑digit code in addition to your password when you log in. - [How do I change a user's password?](http://help.salesscreen.wiki/en/articles/4424-how-do-i-change-a-user-s-password.md): You change a user’s password from Manage → Users → Security → Change password, then set and confirm a new password that meets the security rules. - [How do I add more user licenses to my SalesScreen subscription?](http://help.salesscreen.wiki/en/articles/6271650-how-do-i-add-more-user-licenses-to-my-salesscreen-subscription.md): Only Account Owners can add licenses from the Subscription page by clicking Add Licenses, choosing which subscription to update, reviewing the cost summary, and confirming the purchase. ## 06 Connecting Your Data - [How do I synchronize high-volume Salesforce data?](http://help.salesscreen.wiki/en/articles/6574819-how-do-i-synchronize-high-volume-salesforce-data.md): Set up an aggregated Salesforce workflow to sync high-volume metrics like Calls & Emails! - [How do I Track Salesforce Stage/Status Changes in SalesScreen?](http://help.salesscreen.wiki/en/articles/6042537-how-do-i-track-salesforce-stage-status-changes-in-salesscreen.md): Track stage changes of key Salesforce objects like Opportunities and Leads in SalesScreen! - [How do I integrate with Freshsales CRM?](http://help.salesscreen.wiki/en/articles/4157453-how-do-i-integrate-with-freshsales-crm.md): Set up the integration from SalesScreen's user interface in no time and celebrate sales activities on TV-screens, dashboards and feed! - [How do I integrate with Microsoft Dynamics 365 Online CRM?](http://help.salesscreen.wiki/en/articles/447429-how-do-i-integrate-with-microsoft-dynamics-365-online-crm.md): Set up the integration from SalesScreen's user interface in no time and celebrate sales activities on TV-screens, dashboards and feed! - [How do I integrate with HubSpot?](http://help.salesscreen.wiki/en/articles/2713376-how-do-i-integrate-with-hubspot.md): Set up the integration from SalesScreen's user interface in no time and celebrate sales activities on TV-screens, dashboards and feed! - [How do I Synchronize Salesforce Users Manually?](http://help.salesscreen.wiki/en/articles/22447-how-do-i-synchronize-salesforce-users-manually.md): Synchronize users manually in order to visualize their Salesforce activities in SalesScreen. - [How do I integrate with Salesforce?](http://help.salesscreen.wiki/en/articles/510123-how-do-i-integrate-with-salesforce.md): Integrate with Salesforce to sync data and visualize it in SalesScreen. - [How do I Synchronize Users Automatically via Workflows?](http://help.salesscreen.wiki/en/articles/22452-how-do-i-synchronize-users-automatically-via-workflows.md): Synchronize users automatically via workflows in order to visualize their CRM activities in SalesScreen. - [How do I integrate with SuperOffice CRM Online?](http://help.salesscreen.wiki/en/articles/2636863-how-do-i-integrate-with-superoffice-crm-online.md): Set up the integration from SalesScreen's user interface in no time and celebrate sales activities on TV-screens, dashboards and feed! - [How do I test the Salesforce integration?](http://help.salesscreen.wiki/en/articles/1041503-how-do-i-test-the-salesforce-integration.md): Try the SalesScreen app's integration features in Salesforce before installing it in your production environment. - [FAQ Integration: Broker Core](http://help.salesscreen.wiki/en/articles/11384660-faq-integration-broker-core.md) - [Automatic Gift Cards](http://help.salesscreen.wiki/en/articles/6682961-automatic-gift-cards.md): Explains our integration with Tango Card and Reward Link - [How do I import users from Azure Active Directory](http://help.salesscreen.wiki/en/articles/2840337-how-do-i-import-users-from-azure-active-directory.md): Configure SalesScreen to sync users from your Azure Active Directory tenant, and allow your employees to use Single Sign-On via Microsoft. - [How do I integrate SalesScreen with Microsoft Teams?](http://help.salesscreen.wiki/en/articles/5131997-how-do-i-integrate-salesscreen-with-microsoft-teams.md): Push SalesScreen feed messages to the Microsoft Teams channels of your choice! - [How do I integrate with Chorus?](http://help.salesscreen.wiki/en/articles/5531107-how-do-i-integrate-with-chorus.md): Set up the integration from SalesScreen's user interface in no time and celebrate engagements on TV-screens, dashboards and feed! - [How do I integrate with Seismic?](http://help.salesscreen.wiki/en/articles/5949654-how-do-i-integrate-with-seismic.md): Set up the integration from SalesScreen's user interface in no time and celebrate events on TV-screens, dashboards and feed! - [Integrate with Slack](http://help.salesscreen.wiki/en/articles/3498869-integrate-with-slack.md): Push SalesScreen feed messages to Slack channels of your choice! - [How do I activate the Strava integration for my company in SalesScreen?](http://help.salesscreen.wiki/en/articles/5620880-how-do-i-activate-the-strava-integration-for-my-company-in-salesscreen.md): You activate Strava from Manage → Settings → Integrations, turn the Strava integration on for your company, then authorize it so users can connect their own Strava accounts. - [How do I handle missing data from SalesForce?](http://help.salesscreen.wiki/en/articles/234394-how-do-i-handle-missing-data-from-salesforce.md): Take the necessary actions to retrieve Salesforce data that has yet to show up in SalesScreen. ## 07 Troubleshooting - [Sound issues on screen?](http://help.salesscreen.wiki/en/articles/2630860-sound-issues-on-screen.md): There can be several reasons why sound is not playing on a screen. Use the checks below to identify and solve the most common issues. - [Why is a new user not showing in SalesScreen?](http://help.salesscreen.wiki/en/articles/15897610-why-is-a-new-user-not-showing-in-salesscreen.md): A new user may be missing because they are not mapped to the correct integration user, do not have any reports or targets yet, are excluded by dashboard or screen filters, or have reports that are ... - [How do I fix common access and permission issues in SalesScreen?](http://help.salesscreen.wiki/en/articles/16339299-how-do-i-fix-common-access-and-permission-issues-in-salesscreen.md): Access is controlled by roles. If a user can’t see or manage users, screens, dashboards, settings, or other features, check their role, team scope, and role combination. - [Why is the wrong team, department or feed showing on my screen?](http://help.salesscreen.wiki/en/articles/16617660-why-is-the-wrong-team-department-or-feed-showing-on-my-screen.md): If your TV screen shows data, celebrations or feed activity from the wrong team, department or office, the slide or feed is most likely connected to the wrong team scope. - [My screen shows old numbers / is not live](http://help.salesscreen.wiki/en/articles/16618444-my-screen-shows-old-numbers-is-not-live.md): If your TV screen displays old numbers or data that is not updating in real time, the issue is usually the screen device, cache or connection — not the SalesScreen data itself. - [Blank, white or frozen screen – troubleshooting](http://help.salesscreen.wiki/en/articles/16618455-blank-white-or-frozen-screen-troubleshooting.md): If your TV shows a blank/white screen, freezes after a short time, or won't load the slideshow, the cause is usually the device or browser running the screen — use the steps below to get it live ag... - [Why is a user assigned to the wrong team, office or region?](http://help.salesscreen.wiki/en/articles/16641076-why-is-a-user-assigned-to-the-wrong-team-office-or-region.md): If a user appears under the wrong team, office or region, it is almost always their team assignment in SalesScreen — review which team the user belongs to and reassign them to the correct one. - [Should I delete or deactivate a user in SalesScreen?](http://help.salesscreen.wiki/en/articles/16641108-should-i-delete-or-deactivate-a-user-in-salesscreen.md): In almost all cases you should deactivate a user rather than delete them, because deactivating removes their access while preserving their historical data. - [Why does a deactivated user keep coming back?](http://help.salesscreen.wiki/en/articles/16641112-why-does-a-deactivated-user-keep-coming-back.md): A deactivated user reappears when an integration such as Azure, a CRM or the API automatically re-imports or re-enables them, so you must also remove them at the source. - [Why can't a new user log in to SalesScreen?](http://help.salesscreen.wiki/en/articles/16641124-why-can-t-a-new-user-log-in-to-salesscreen.md): A new user usually cannot log in because they are still Pending, have no available license, did not receive or used an expired invitation, or are using the wrong login method \(password vs. SSO\).