Overview
If celebrations are not appearing on your TV screens, it is usually due to configuration in one of three places:
The activity type / product,
The screen itself, or
The user / data behind the report.
Use the checks below in order.
1. Check the activity type settings
Each activity type can be configured to show – or not show – celebrations on screen.
Click Manage in the left‑hand sidebar navigation.
Select Activity Types.
Choose the activity type you are reporting on (for example, Car Insurance).
On the Notifications tab, make sure:
Show popup on screen is enabled.
Play sound is enabled (if you want sound), and a Duration is selected.
This is useful if you only want some activity types to trigger celebrations.
2. Check the screen settings
The screen you’re looking at may be configured not to show celebrations, or only to show them for specific teams.
Click Manage in the left‑hand sidebar navigation.
Select Screens and stay on the Screens tab.
Click the screen you are using (for example, All Departments).
In the panel on the right, under Show celebration popup for, make sure:
It is set to All, or
If it is filtered by teams, that your team is included.
3. Check if the user is hidden from screen
A user can choose to hide their celebrations from screens in their privacy settings.
Go to the user’s Profile → Privacy tab.
Under Reports, check Hide From Screen.
Make sure this toggle is off if you want this user’s reports to show celebrations.
4. Integration date field (for imported reports)
If reports are sent from another system into SalesScreen:
Make sure you are not manually setting the Date field in the payload, unless you know what you’re doing.
If the date is set in the future or too far in the past, SalesScreen will not interpret it as a real‑time report and no celebration will be triggered.
Let SalesScreen set the date to NOW when the report is received to ensure real‑time celebrations.
5. Reports with value 0
By default, celebrations might not trigger if the value of the report is 0.
If you need celebrations for zero‑value reports, contact SalesScreen Support and we can enable this behavior for your account.
6. Celebration video does not play
If the celebration frame appears on screen but the YouTube video does not play, it can be due to:
The video being removed from YouTube → select a new YouTube celebration in SalesScreen.
Your company network blocking YouTube → your IT team must allow access to YouTube, or you can switch to SalesScreen‑generated celebrations only.
After checking these points, most celebration‑on‑screen issues should be resolved. If celebrations still don’t appear, grab a few concrete examples (user, activity type, time of report) and send them to support so we can investigate further.