Skip to main content

How do I enable two-factor authentication?

You enable two‑factor authentication (2FA) from your profile’s Security tab, so you need a 6‑digit code in addition to your password when you log in.

Written by Øystein Heimark

Role
Any SalesScreen user
​

Plan
Essentials / Scale / Pro / Enterprise
​
​Prerequisites

  1. You can log in to the SalesScreen web app

  2. You have access to Profile settings for your user

Step‑by‑step instructions

  1. Open your profile settings

    • Click your profile picture in the top‑left corner.

    • Click on Cogwheel.

  2. Add your phone number (optional, for SMS codes)

    • In Edit profile, stay on the Profile tab.

    • Scroll down to Phone number.

    • Click Add phone number, enter your number, and save.

  3. Go to the Security tab

    • At the top, click the Security tab.

    • Find the Two‑Factor Authentication card.

  4. Enable two‑factor authentication

    • Click Enable Two‑Factor Authentication.

    • In the popup, read the info and click Enable.

  5. Use 2FA when you log in

    • Next time you sign in, enter your email + password as usual.

    • You’ll then be asked for a 6‑digit code:

      • If you have no phone number, the code is sent by email.

      • If you have a phone number, the system can send the code by SMS.

To turn off 2FA later, go back to Profile settings → Security and disable Two‑Factor Authentication.

What happens next

  • Next time you sign in, enter your email and password as usual.

  • You’ll then be asked for a 6‑digit verification code:

    • If you have no phone number saved, the code is sent to your email.

    • If you have a phone number, the code can be sent by SMS.

What if this doesn’t work?

  • I don’t see the Two‑Factor Authentication option
    Refresh the page and make sure you’re on Profile settings → Security (not another tab). If it’s still missing, contact your admin or support.
    ​

  • I don’t receive any code
    Check your spam/junk folder for the email, or confirm that your phone number is correct if you’re using SMS. Try resending the code and make sure your device has coverage/Internet.
    ​

  • I entered the code but get an error
    Codes are time‑limited. Request a new code and enter it quickly, and double‑check that you didn’t mix similar digits (for example 0 and 8).
    ​

  • I’ve lost access to my email/phone and can’t log in
    Contact your Company Admin or SalesScreen support so they can help you regain access and, if needed, temporarily disable 2FA.
    ​

Related articles

Did this answer your question?