Role
All users – can earn and view streaks
Admins/Managers – configure which achievements support streaks (in the Achievement settings)
Plan
Pro and Enterprise (Achievements / Gamification enabled)
Prerequisites / who this applies to
Achievements are enabled in your environment
The specific achievement has Streaks turned on in its configuration
Company working days and holidays are set correctly (used when deciding if a missed period breaks the streak)
How the streak count works
When a user unlocks an achievement that supports Streaks in two consecutive periods, a streak begins.
Unlock it two periods in a row → streak count = 2
Keep unlocking it in each new period → streak count keeps increasing
The period depends on how the achievement is configured:
Daily, Weekly, Monthly, etc.
To highlight long‑term consistency, a special frame appears on the achievement card when a user has unlocked it:
5 times
10 times
20 times
Where users see Streaks
1. Achievement leaderboards
For an achievement that supports streaks:
In the left‑hand menu, click Achievements.
Open the specific achievement.
On the leaderboard you’ll see:
A flame icon + number next to each user – their current streak for this achievement.
A total unlock count – how many times they have unlocked it in total.
Example
If Carla shows a flame with 3 and a total of 23, she has:
Unlocked the achievement 3 periods in a row (current streak = 3).
Unlocked it 23 times in total.
2. Trophy cabinet (per user)
Users can review their streaks from Achievements → Trophy cabinet:
Their longest active streaks are highlighted.
Each relevant achievement shows a streak flame and count.
3. User profile
A streak flame icon can also appear:
Next to the user’s name on that achievement’s leaderboard.
In their personal profile and trophy cabinet, making it easy for managers to spot consistent performers.
Streak leaderboards
Each achievement has a dedicated Longest streaks view:
Go to Achievements in the left‑hand menu.
Open the achievement.
Click the Longest streaks tab.
This tab shows:
The user
When they last extended the streak
Their current streak count
Managers can use this tab to quickly see who has the strongest consistency on a specific behavior.
When is a streak reset?
You maintain your streak by unlocking the achievement in every repeating period it’s measured on:
Daily achievement → unlock it every working day
Weekly achievement → unlock it every week
Monthly achievement → unlock it every month, etc.
A streak is reset when:
The first period arrives in which the user does not unlock the achievement
That period is considered a valid working period for your company
Non‑working days and holidays
To avoid unfair breaks:
SalesScreen uses your company’s working days and public holiday settings to decide whether a missed period should:
Break the streak, or
Be ignored (for example, weekends or company holidays).
If the missed period falls entirely outside working days/holidays (as configured), it should not break the streak.
What if this doesn’t work?
A user says they have a streak, but no flame appears
Check that the achievement has Streaks enabled in its configuration.
Verify that the user actually unlocked the achievement in consecutive periods, according to the achievement’s period (daily/weekly/monthly) and your working‑day settings.
A streak disappeared even though the user was on holiday / off
Review your Date & working days / holiday settings to ensure the day/week/month in question is marked as a non‑working period if you don’t want it to break streaks.
After adjusting settings, new streaks will behave correctly; past breaks may not be retroactively restored.
Longest streaks tab is empty or missing
The achievement may never have been unlocked in consecutive periods. Ask users to trigger it multiple periods in a row to build data.
Confirm that the achievement type actually supports Streaks; some legacy or one‑off achievements may not.