Role
User Admin or Company Admin
Plan
All plans
Prerequisites / who this applies to
You have User Admin or Company Admin access
The user you want to reactivate is currently inactive
You have available user licenses (if your plan has license limits)
Step‑by‑step instructions
Step 1 – Open the Users page
In the bottom‑left corner of SalesScreen, click Manage.
Under the Company section, click Users.
Step 2 – Go to inactive users
On the Users Management page, click the Inactive tab.
You'll see a list of all inactive users.
Step 3 – Reactivate the user
In the Inactive users list, check the box next to the user(s) you want to reactivate.
Click Activate user to restore their access.
The user can now log in again and will appear in the Active users tab.
What if this doesn't work?
I don't see the Activate user button
You may not have User Admin or Company Admin rights. Ask a Company Admin to update your permissions or reactivate the user for you.
The Activate button is disabled or nothing happens
Check that you have available user licenses. If all licenses are in use, you'll need to add more licenses or deactivate another user first.
If the issue persists, contact SalesScreen Support.
The user still can't log in after reactivation
Ask the user to try resetting their password in case their credentials expired.
Confirm the user's email address is correct in their profile.