Role: Company Admin or Screen Admin
Plan: All plans (Screens/Playlists included in all plans)
Prerequisites
Screens are enabled for your organization
You have access to Screens → Playlists and Screens → Slides
You know which team, department or office the screen should display
Why this happens
Each slide and feed on a screen is tied to a specific data scope, such as a team, department or shared company feed. When a screen shows the wrong group, such as data from another office or company-wide celebrations instead of local team activity, it usually means:
A slide is set to All or a shared feed instead of the specific team or department
A feed slide is connected to a company-wide shared feed that includes other teams or offices
A team was recently moved, renamed or added, and the slide filter wasn't updated
Note: A team can only belong to one feed at a time. If a team needs its own feed, move it out of the shared feed and into the correct team-specific feed.
Step-by-step: limit a slide to the correct team
Step 1 – Open the slide. In the left-hand menu, click Screens and go to the Slides or Playlists tab. Find the slide showing the wrong data, then open it from the three-dots menu and click Edit.
Step 2 – Check "Filter display data". In the slide editor, check the display data filter. Change it from All to the specific team or department the screen should show, then save the slide.
Step 3 – Check the feed connection (for feed slides). If it is a feed slide, confirm which feed it is connected to. A shared company feed shows activity from all connected teams. To show only one office or team, connect the slide to the correct team-specific feed instead.
Step 4 – Confirm the team's feed membership. In feed settings, verify that only the intended team(s) are assigned to that feed and remove any team that shouldn't appear. Remember: one team = one feed at a time.
Step 5 – Reload the screen. Go to Screens → Screens and click the Reload icon for that screen. If several screens are affected, click Reload all screens.
Checklist when the wrong team appears
Check |
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Is the slide connected to a shared company feed instead of a team-specific feed? |
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Is the slide connected to a shared/company feed instead of your office feed? |
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Was a team recently moved, renamed or added without updating the slide? |
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Does the feed include teams that should not appear on this screen? |
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Did you reload the screen after making changes? |
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What if this doesn't work?
The slide filter looks correct, but the wrong team still shows. Check the feed the slide uses, not just the slide filter. The slide settings can be correct while the feed still pulls in activity from another team or office.
Celebrations show for the whole company, not just one office or team. This is the same root cause on a celebration or feed slide. Limit the scope to the correct team and reload the screen.
A team appears in the wrong feed. A team can only be in one feed at a time. Move the team into the correct feed; it will then be removed from the other feed.
Still stuck? Contact SalesScreen Support and include the screen name, slide name, which team or office it should show, and which team or office it currently shows.