Role
Company Admin or User Admin
Plan
All plans
Step‑by‑step instructions
Step 1 – Go to Users
At the bottom left of SalesScreen, click Manage.
In the menu, under Company, click Users.
Step 2 – Select the user
You will now see the Users page.
Find the user in the list and click their name to open the profile.
Step 3 – Open the Security tab
On the right side, the Edit Profile view opens.
At the top, click the Security tab.
Step 4 – Click Change Password
Under Password, click Change Password.
A small window will open.
Step 5 – Set the new password
In the New Password field, type the new password.
In Confirm Password, type the same password again.
For security, the password must:
Be at least 12 characters long
(Examples of passwords that are long enough: 1234567891011, abcdefghijklm, aPasswordExample.)
Click Change Password to save.
What happens next
The user can now log in with the new password you set.
Tell the user that their password has been changed.
For security, ask them to change it again themselves after logging in, to a secret password only they know.
What if this doesn’t work?
I can’t see the Manage → Users menu
You may not have Company Admin or User Admin rights. Ask another admin to check your role.
The Change password button is missing or disabled
Make sure you’re on the Security tab of the user’s profile and that the user is not managed by an external SSO/identity provider (in that case, passwords are changed outside SalesScreen).