Role
Company Admin or User Admin
Plan
All plans
Prerequisites / who this applies to
You are logged in as a Company Admin or User Admin
You can access Manage → Users
You’ve aligned with your Account Owner if license handling matters for your subscription
Important: Deactivating a user does not always free up a license automatically. Check with your Account Owner if you need to manage licenses.
How to deactivate a user
Step 1 – Open Users
Click Manage in the bottom-left corner of SalesScreen.
Under Company, click Users.
Step 2 – Select the user(s)
In the user list, find the user(s) you want to deactivate.
Check the box on the left side of their name.
You can select multiple users if needed.
Step 3 – Deactivate
Click Deactivate in the bottom-right corner.
Confirm the deactivation when prompted.
The user is now deactivated and will appear under the Deactivated tab.
Where to find deactivated users
To view or manage deactivated users:
Go to Manage → Users.
Click the Deactivated tab at the top.
From this list you can reactivate a user at any time.
What happens next
Deactivated users cannot log in to SalesScreen.
Their historical data (reports, dashboards, leaderboards) stays visible for past periods.
They no longer generate new activity or appear in current/future competitions, targets, etc.
You can reactivate them later without losing history.
What if this doesn’t work?
I don’t see the Deactivate button
Only Company Admins and User Admins can deactivate users. Check your access under Manage → Users → [your name] → Access or contact a Company Admin.
The Deactivate button is grayed out
Make sure you’ve selected at least one user by checking the box next to their name. The button only activates when users are selected.
I get an error when trying to deactivate a user
You cannot deactivate yourself. Ask another admin to deactivate your account. If you’re the only admin, contact SalesScreen support first to avoid losing admin access.
The user still appears in leaderboards and reports after deactivation
This is expected. Historical data remains visible. They will not appear in new activity going forward.
I deactivated a user but they say they can still log in
Ask them to log out completely and try again. If they still can log in, wait a few minutes and confirm they show under the Deactivated tab. If the issue continues, contact support.